I'm a talented digital communicator
Hi there, I'm
Hello, I’m EMMA! I can communicate digitally with your guests. I’m multilingual and speak English, German and French but also email, push notifications, WhatsApp and lots more. I know what’s happening in a region and like to tell people about events and offers. I also know things like the weather forecast and which lifts and huts are open. I even know the guests’ preferences and can send them important information at the right time. Do you see why people call me a talented communicator now?
With EMMA you can send personalised content very easily. It could be their name, title, language, currency or even other content for example their latest Photopoint photo or their abandoned shopping cart.
Messages can be personalised in an even better way when guests are cleverly segmented into target groups based on their interests. Whether a guest is a nature lover, a stereotypical tourist or an outdoor enthusiast, EMMA sends perfectly targeted messages to everyone.
You have got a new attraction or activity? Great! Through a targeted campaign guests are optimally informed, which in turn optimises its success!
Guests like to have somebody to contact - with EMMA they get the possibility to enter into a dialogue. Guests’ actions and reactions determine how the conversation turns out - for example their answers to surveys about their day’s skiing.
Of course EMMA is perfectly integrated and can inform third-party systems about occurrences!
How does EMMA learn from the guests? Easily: she learns from what users do in the online shop, at the ski resort, in the app, on the website or through your WiFi and can therefore optimise the automated campaigns. Of course this can only happen if the user has given their consent, strictly in accordance with the GDPR.