How a proven collaboration grew into a long-term commitment, built on honest work and trust earned over time.
Anyone who knows the Bernina line knows the best routes are rarely the straight ones. Our partnership with the Rhaetian Railway proves it.
Good partnerships take shape where topics are raised openly, solutions are found together, and trust is built over time. That’s exactly what defines our collaboration with the Rhaetian Railway. The Rhaetian Railway (RhB) has signed a new agreement, committing to Alturos and our Destination OS platform for the next four years. For us, this is more than a contract renewal. It confirms that the path we’ve taken together was worth it.
Why this agreement means so much
The RhB is one of the most iconic railways in the world, home to the Bernina and Glacier Express and to routes recognised as UNESCO World Heritage. The kind of journeys people travel halfway around the world to experience. Carrying tens of thousands of travellers every day, with the expectation of a seamless experience, calls for systems in the background that run as reliably as the trains themselves. That’s exactly where our collaboration comes in: from booking to sales to fulfilment, everything works together, for the RhB’s employees just as much as for its guests. We take that responsibility seriously, and that’s why this renewal means a great deal to us.
Trust that has grown over time
Our partnership has grown through the work we’ve done together. In open conversations, we searched side by side for the best solutions and strengthened the RhB’s trust step by step, not with promises, but with good work. The kind of work our team stands for. We listened, we learned, and we worked hand in hand with the RhB on continuous improvements. That approach, transparent, reliable, and always striving to do better, has placed the partnership on a solid foundation. And that effort has paid off. The RhB is renewing for four more years.
„I’m very much looking forward to continuing our work with our long-standing partner Alturos. Together, we will drive the RhB’s sales landscape forward and take it to the next level.“
— Inge Altermann, Head of Sales Systems, Rhaetian Railway
What lies ahead in the next four years
The renewal marks the start of the next stage. Together with the RhB, we want to advance the sales landscape, make processes more efficient, and unlock new possibilities within Destination OS. The goal is clear: to give the RhB the tools to offer its guests an even better experience and to respond flexibly to the demands of the market.Four years of planning security give both sides the freedom to think long-term, take on bigger projects, and grow together.
More than a contract
This agreement is a signal to the Swiss market and to the entire touristic rail industry: quality earns trust, and trust builds partnerships that last. It strengthens the relationships with our existing clients and, at the same time, opens doors to new ones. It also shows what Alturos stands for: a partner that stays by its clients’ side for the long run. That reliability is what turns clients into long-term companions. A big thank you to our team for their dedication and to the RhB for their trust. Full steam ahead: on to the next four years.
© Rhaetian Railway
